Martin Brown

AI and your customers: Are humans replaceable?

November 2023
£20 per person or £15 for Connect Business Club members/exhibitors (code required)
Seminar Room

Event Overview

AI is all over the news and is being implemented in more ways than it ever has before, but what are the implications for your business? Do you want your customers talking to artificial intelligence or human advisors? Are you ready to take the leap forward that AI offers?

Join industry expert, Martin Brown (CCO of FM Outsource) for the ‘AI and your customers’ seminar live at the Birmingham Business Expo. During this FREE session, Martin will pose and answer the following questions:

• Is AI replacing humans in customer service?

• How can using AI enhance your business?

• Is AI dangerous?

• How can you implement AI in a way that will help both your customers and your bottom line?

Speaker Bio

Martin is a founding shareholder at FM Outsource and his main passion is around the changing face of customer service.  

The son of a miner and a self-confessed nerd with a strong background in IT and finance, he has seen how change can come quickly and sees customer service requirements as radically changing in the here and now.

When & Where


Martin Brown

for speed networking

at the

Business Expo taking place on



November 2023




in the seminar room. The expo is completely free to attend and you can simply turn up for this session.

Please note that you do not need tickets for the seminars or speed networking sessions. You only need to register to attend the main event. All other activities are on a first come, first served basis.

Get your tickets on Eventbrite

Keynote Speaker

Speed Networking

Martin Brown

Martin Brown

Speaker Agenda

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