Communication is everything. When something goes wrong in a business or a relationship it is almost always going to turn out to be a communication issue that lies at the heart of the problem. One of the most fundamental flaws in our communication in all aspects of our lives - including those critical business conversations - is a failure to really grasp the impact the words we use unthinkingly can have on others; consciously or unconsciously. This seminar exposes some of the most common examples of communication habits that can have a massive impact on the wellbeing of your business, your team, your family…and you! We will also explore the media used for communication. The proliferation of channels available can create further avoidable difficulties so let’s talk about what might be the best approach for you.

My first career was as a photographer. This was followed by owning and running a restaurant, working as a financial researcher, managing a campsite in France, among a variety of other roles before taking up a post as a presenter at live sports events; a job that lasted some 25 years. While working in this role I was asked to train some executives in presentation skills. This was so successful that two of those executives are still clients nearly 30 years later. Around 2004 I started to explore coaching as another string to my bow, and gradually in the years since this has become the most important part of my business. I recently stepped down from my directorship of coaching provider Unlimited Potential, though I maintain strong links with the company and still deliver coaching and training for them.