In this engaging and practical seminar, you’ll discover how to manage difficult conversations at work. You’ll go away with actions that you can implement straight away, to help you succeed.

Knowing how to resolve difficult situations before they escalate will help you to maintain great working relationships. High level communication and conflict management skills are especially important during periods of stress or when dealing with change.

The ideas shared in this session are relevant to leaders and managers, team members, and independent practitioners who need to work collaboratively.

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Felicity Dwyer helps individuals and teams to connect and communicate, so people feel heard and understood. She facilitates workshops on communication and leadership skills. And she teaches on accredited programmes for the UK’s two leading management and leadership institutes. Felicity is the author of "Crafting Connection: Transform how you communicate with yourself and others".