Customer Support and Events Assistant in Basingstoke

Basingstoke, Hampshire (Hybrid – co-working office and work-from-home)
20 hours (Choose your hours between 8am-5pm,Mon-Thurs)

Wages: £12.50 per hour (overtime and additional hours available)

Start Date: October 2023

Benefits: 24 days annual leave, birthday holiday, on-site free car parking, flexible working hours, employee discount scheme, pension contributions and discounted gym membership.

Job Description:

B2B Expos (part of Memo Events Limited) is an events company that organises regional business expos across the UK.

In this role, you’ll be responsible for building relationships with attendees that register and attend our events. Before each event, you'll be expected to contact our attendees to confirm attendance and check contact details. After each event, you'll then continue to develop a relationship with each contact to engage, collect feedback, ask for referrals and recommendations.

There will be training provided and the right individual will have the chance to develop their skills and expand their remit within a committed and efficient team.

This is a position well-suited to a diverse individual that is highly motivated, happy to accept responsibilities and works well as part of a small team. You’ll be expected to maintain a high level of customer service, build rapport and relationships with our customers and meet the performance targets defined by the business.

Key Responsibilities:

  • Email– daily email management, responding to emails and decluttering
  • Admin– Updating CRM systems
  • Data entry – CRM systems, Excel spreadsheets
  • Research– researching potential customers online and offline
  • Event support – helping to plan and organise our events
  • Customer service - responding to customer emails and offering upsell opportunities

This role is extremely wide-ranging, and no two days will feel the same.

You’ll also receive plenty of training from our team to ensure you can carry out your work to a high standard, so don’t worry if there are things mentioned that you don’t know how to do. If you’re the right person,with the right attitude – we can train you!

Although we’re a small business, with 4 team members, you’ll be welcomed as part of the family. There’s also plenty of scope to develop the role, advance your career and earn more as you help grow the business.

Key Criteria (Critical):

  • Must be able to drive and have access to their own car
  • Must be able to help attend, set-up and host events as part of our events team and be able to stay away from home an estimated 8-10 nights a year (travel/accommodation included)

Key Criteria (Essential):

  • Professional communication skills and telephone manner
  • Professional written skills – experience in responding in writing to clients
  • Professional on-screen skills for Zoom and Team calls
  • Must be able to operate Microsoft Office – Outlook, Word and Excel
  • Keen eye for detail to ensure all work is delivered correctly
  • Good methodical approach to work – to be able to manage time and work within deadlines
  • Ability to pick up systems and processes quickly
  • Excellent can-do attitude

Key Criteria (Desirable):

  • Professional written skills and experience in responding in writing to clients
  • Professional on-screen skills for Zoom and Team calls
  • Previous experience updating CRM systems and databases

Interview Process:

All successful applicants will be invited for a 10-15 minute interview with Operations Manager Gemma Brett. Following the meeting, you’ll then be invited to an informal face-to-face meeting with Gemma and the Director, potentially followed by a third and final interview with the team.

How to Apply:

If you are interested in applying for this Customer Support and Events Assistant position, please can you submit your CV to However, if you have not heard from us within 21 days, please assume that your application has been unsuccessful for this role. Good luck and we look forward to hearing from you.


Worting House
Church Lane
RG23 8PY